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Help Desk

Inbox — Manage your Customer Conversations Email Settings Analytics

AI Chatbot

Training your AI Chatbot Customizing your AI Chatbot

Knowledge Base

Collections and Categories Articles Customization Private Knowledge Base Languages Domain Management

Chatbox (AI and Live Chat Widget)

Customize your chatbox Integrating to your website

Team

Managing your team

Workspaces

Managing Workspaces

Help Desk

Inbox — Manage your Customer Conversations

Learn how to manage your customer conversations effectively

Email Settings

Connect your inbox to SimpleBase Help Desk

Analytics

Measure your success with our advanced Analytics

Articles in this category

Measure your success with our Analytics Dashboard

Monitor your performance.

What is Inbound Email Address and how to use it?

Forward emails to a special address to automatically create new Help Desk Tickets.

What is Outbound Email and how to use it?

Sending Emails from Your Domain

What is SimpleBase Help Desk and Inbox?

Connect your inbox, tickets, and knowledge base into one central.

Inbox; where the customer conversations happen

Manage your conversations.

Resolving Tickets

Easily resolve, find, and reopen customer tickets with simple clicks.

Assigning Tickets to your colleagues

How does ticket assignment work?

Know your customers better

Unlock personalized support.

Adding notes to conversations

Learn how to add internal notes to conversations.

Using Saved Replies to ease the support

Quick Responses at Your Fingertips.

Setting Availability for your agents and chat widget

Let your customers know your working hours.

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