Our Inbox feature provides more than just customer messages; it offers a detailed view of who they are and their tech environment, enabling personalized and efficient support.
Visitor Data
You'll see essential information like email and name for a personal touch in conversations. Each customer has a unique ID, allowing you to track their history and preferences for customized support.
Location Data
Location details reveal where customers are messaging from, helping you offer context-aware support. Timezone information ensures your responses are timely, enhancing customer satisfaction.
User Device Info
Knowing the browser and version your customer uses simplifies technical support, allowing for accurate issue diagnosis. Device and operating system insights aid in troubleshooting and offering device-specific advice.
Custom Data
Custom Data section allows you to add any specific information you need by simply clicking Add New. This flexibility means you can tailor the data you collect to meet the unique demands of your service and customer base, enhancing the personal connection in your support interactions.
This level of insight helps you not only respond to queries but also connect with customers on a personal level, tailoring your support to their specific needs and tech setup.