How do I mark a ticket as resolved?
After resolving a customer's issue, conclude the conversation by clicking the Resolve button at the top of the Inbox. This action closes the conversation, indicating that the issue has been addressed.
Where do I find my resolved tickets?
Once resolved, these conversations are automatically moved to the Resolved tab, making it easy to keep track of all closed issues.
How can I reopen a resolved ticket?
Need to revisit a closed conversation? Simply go to the Resolved tab, select the conversation you want to reopen, and click the Reopen button at the top. This brings the conversation back into the active queue for further action.