SimpleBase's Help Desk Analytics offers a clear visual overview of your support interactions.
It tracks the total number of tickets, distinguishes between resolved and open tickets, and records the count of messages sent. You'll see median first response times and can differentiate contacts as new or existing.
The analytics delve deeper with graphics for New Tickets, New Tickets by Contact Type, and New Tickets Source, as well as individual team member stats for messages sent and resolved tickets, plus median resolution time.