When your AI Chatbot encounters challenges in providing support, you have the option to enable a handoff to a human agent.
Once activated, users can request a human agent to take over the conversation. This feature not only allows customers to receive more personalized support with a human touch but may also lead to an increase in your support workload.
To enable handoff, go to the AI Chatbot section on your dashboard and navigate to the Settings tab.
You will find the human handoff setting under the General Settings section. Simply click the button to enable it and then click Save Changes.