How to create collections and categories to effectively organize your Knowledge Base.
Collections are the homes for categories in your Knowledge Base, organizing your articles for users to easily browse and find the information they need. Let's create your first collection!
Go to New Category and click Create a Collection.
Name your collection and provide a brief description; then, you can choose an icon for your collection.
Now, you can create a category under this collection by using the dropdown menu next to your category, or you can click on the New Category button.
Simply name your category, write a brief description, choose an icon, and you are ready to create your first article!
